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Insurance Rate Support for New Programs

Posted by Jim Antush on April 8, 2013

One of the most common challenges that compliance professionals face is how to justify rates for a new program or coverage to the state insurance department’s satisfaction.

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Topics: Insurance underwriting, Property and Casualty Loss Control, Actuaries, compliance, insurance

Customer Satisfaction Survey Action Plan

Posted by WSRB on August 23, 2012

Last week we gave you the results of the multiple choice questions on our recent Customer Satisfaction Survey. Now we would like to talk about some of the comments that you left when we asked you, “Do you have any suggestions for improving our products/services?” We got 65 responses to this question, and while most were favorable (thank you!), there were some that pointed out areas where we can do better.

There were some common areas of concern, so we asked our managers to take a look at your comments and create a plan to make improvements.  Your thoughts and suggestions are now part of our work orders and are being addressed. Some of these items are:

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Topics: Insurance underwriting, rating bureau, Actuaries, insurance