Endpoint Administrator II

This is an entry to mid-level role focused on providing guidance and first level endpoint support to our users by assisting in problem resolution and endpoint administration. The Endpoint Administrator acts as the key point of contact for remote users for all technical problems and inquiries. As a member of the Infrastructure team, they are supported by another Endpoint Administrator, the Cloud Systems Administrator, and the Infrastructure Manager. 

Essential Functions:

• Part-time project work 
• Part-time helpdesk responsibilities 
• Self-paced learning in support of Employee's Personal Development Plan
• Prepare new/used laptops and tablets for use following the company’s deployment standards 
• Ship devices and peripherals to end-users + coordinate repairs 
• Own management of IT inventory 
• Remotely troubleshoot home office located networking equipment, printers, and other peripherals 
• Own employee Join, Move, & Leave (JML) procedures 
• Escalate end user permission requests using defined approval workflows 
• Escalate non-endpoint related support requests to Cloud System Administrator 
• Manage company’s official Software Library 
• Create and edit scripts in PowerShell to assist with software install/uninstall 
• Use internal ticket management solution to document and record all support requests, change requests, and incidents 
• Assist with transport, setup, and use of Audio + Video equipment during quarterly in-person all company meetings 
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed 

Additional Responsibilities:

• Attends regular meetings within the Technology Solutions department
• Picks up project work from departmental Kanban board
• Provides information to employees via video calls, audio calls, email, and IM
• Complies with company-wide policies + IT standards and procedures
• Other projects and duties as assigned 

Knowledge, Skills, Education and Experience: 

• High school diploma / GED required 
• Microsoft 365 Certified: Fundamentals highly preferred 
• Microsoft Modern Desktop Associate preferred 
• CompTIA A+ & CompTIA Security+ preferred 
• 1-2 years of IT support for a 50+ employee company preferred 
• Excellent communication skills both written and oral 
• Strong Intune and Windows desktop administration skills 
• Basic Exchange Online administration skills 
• Proficiency using PowerShell for Exchange Online, Entra ID, and Windows 11 management 
• Experience configuring, supporting and troubleshooting Windows 11, Microsoft 365, Azure AD (Entra ID) objects & classic Active Directory objects 
• Experience conducting A/B testing with software updates before releasing them to the rest of the company 
• Ability to lift heavy packages (up to 50 pounds) 
• Personal vehicle w/ Proof of Insurance required (all mileage including to/from work reimbursed) 
• Ability to work from home 
• Ability to travel to job sites when required 
• Ability to occasionally work nights and weekends (quarterly) 

Internal / External Contacts:

• Daily contact with internal department personnel at WSRB and all levels of management at WSRB 
• Occasional contact with vendors 

Working Environment: 

• Home office work most of the time 
• Occasional office work in Tukwila 
• Travel for in-person team building and All-Team meetings up to eight times per year 
• Expect to drive to a jobsite at least once every other week 
• Ability to use computer mouse and keyboard 
• Ability to sit for long periods of time 
• Repetitive use of hands required 
• Embrace and behave in alignment with our Core Values 
• Strong interpersonal communication skills 
• Excellent oral and written communication skills 

 Salary Range   $49,050 - $78,485