wsrb-logo-white
inactive-BMI-1
CREATE AN ACCOUNT
LOG IN

About the Company 

Who we are and how we serve insurers, agents and Washington state residents  

CEO Perspective

Engaging thought leadership on key insurance industry issues from our CEO 

Meet the Team

Get to know the team behind WSRB’s trusted data and excellent customer service 

Careers

Learn about the benefits of working at WSRB and apply for open positions  

Underwriting Property

A guide to key risks in Washington state: fire, wildfire and earthquakes.


Help Center

Self-serve articles on how to use our products. Available 24/7. 

Commercial Property

Information on Loss Costs, policy rating and assessment tools 


Industry Toolkit

Links to help you work smarter and serve your customers.  

Protection Classes

The evaluation process explained from start to finish.


WSRB Blog

News on emerging risks as well as our latest products. 

Library

In-depth content on essential insurance topics.


InsuranceEDGE

Weekly newsletter covering the P&C industry, curated by our experts. 

 

Information Technology Manager

Purpose:  

This is a working managerial position focused on leading the infrastructure team in support of: customer service, cloud migration, software development, hardware needs, security practices, networking, and any other IT needs. The IT Manager will help shape the vision of the current and future infrastructure. 

 

Essential Functions: 

  • Manage a small team that is responsible for our Azure infrastructure and DevOps, physical data center in Seattle (production site), help desk, cloud-based phone system, Azure Active Directory and general user management, software and hardware provisioning, implementation of security measures, and other IT duties in an all-remote workplace.  In addition to managing the team this position will play an active role in the day-to-day operations.
  • Oversee cross-training, professional development, documentation and process improvement to ensure we have a well-equipped team that can support one another.
  • Work in an Agile environment, with teams using both Kanban and Scrum methodologies to collaborate.
  • Work closely with Technology Solutions Director to follow company and department initiatives, set and follow budgets for infrastructure, maintain a cloud roadmap, and enable team to succeed.
  • Meet the DevOps needs of the software development team as they focus on rapid deployment and cloud-first development.
  • Work closely with InfoSec department to ensure we are establishing and following security protocols as needed.
  • Help manage IT-related vendor relationships.
  • Ensure we have excellent help desk customer service.
  • Demonstrate and foster the WSRB Core Values (integrity, customer focus, innovation, and leadership) and Culture (including: collaboration, transparent communication, honoring commitments, recognizing problem-solving and a take-action mentality, combining hard work with liberal doses of fun). 

Supervisory Responsibility:

  • Manage all infrastructure staff
  • At least monthly 1:1s with staff
  • Provide metrics to staff and leadership
  • Facilitate professional development of infrastructure staff 

Additional Responsibilities: 

  • Attend regular meetings within the Technology Solutions department
  • Comply with departmental and WSRB policies and procedures
  • Other projects and duties as assigned 
  •  

Knowledge, Skills, Education and Experience: 

  • ESRI GIS systems a plus
  • Jira Service Management a plus  
  • Bachelors in Information Technology or related field preferred 
  • 2–5 years in IT management or similar 
  • 7+ years of IT experience 
  • Experience working in an all-remote environment
  • Azure: cloud strategy, infrastructure (including backups and disaster recovery), administration, logging & auditing, usage & billing
  • DevSecOps: scripted automation, configuration management, databases and data storage, security best practices, VPNs, etc.
  • Help desk software and processes, user management, software and hardware provisioning for a remote workforce
  • Servers (Windows), routers, firewalls, switches, networking
  • Agile methodologies
  • Microsoft InTune
  • Microsoft 365
  • Cloud-based phone systems a plus
  • Excellent written and verbal communication skills
  • Ability to work from home
  • Ability to travel in across the state and to the Seattle area to service or exchange hardware, and to meet with infrastructure department and for company team-building events
  • Ability to occasionally work nights and weekends
  • Ability to lift heavy packages (50 lbs.) 
 

Internal/External Contacts: 

  • Daily contact with internal department personnel
  • Frequent contact with all levels of management at WSRB
  • Occasional contact with vendors and external customers 
 

Working Conditions: 

  • Typical remote working conditions
  • Ability to use computer mouse and keyboard
  • Ability to sit for long periods of time
  • Repetitive use of hands required 

Join the WSRB team

It's time to share a bit about yourself.