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About the Company 

Who we are and how we serve insurers, agents and Washington state residents.  

CEO Perspective

Engaging thought leadership on key insurance industry issues from our CEO. 

Meet the Team

Get to know the team behind WSRB’s trusted data and excellent customer service. 

Careers

Learn about the benefits of working at WSRB and apply for open positions.  

Underwriting Property

A guide to key risks in Washington state: fire, wildfire and earthquakes.


Help Center

Self-serve articles on how to use our products. Available 24/7. 

Commercial Property

Information on Loss Costs, policy rating and assessment tools 


Industry Toolkit

Links to help you work smarter and serve your customers.  

Protection Classes

The evaluation process explained from start to finish.


WSRB Blog

News on emerging risks as well as our latest products. 

Library

In-depth content on essential insurance topics.


InsuranceEDGE

Weekly newsletter covering the P&C industry, curated by our experts. 

 

Product Solutions Specialist

Purpose:  

Provides customer service functions within the Product Solutions Department.

Essential Functions: 

  • Interacts with customers by telephone, email, and fax to ensure an excellent level of customer service is provided to WSRB customers.
  • Responds to routine and advanced inquiries via telephone and email in the Product Solutions department regarding WSRB products and services.
  • Provides customers with information, assistance, and adequate training regarding matters of protection classes, loss costs, fire hydrant, and placement information.
  • Refers complaints of services to appropriate departments for investigation.
  • Coordinates customer service needs with other WSRB departments as required ensuring the highest level of customer service.
  • Provides accurate, follow-up information to GIS in order to maintain updates in WSRB systems.
  • Assists with inquiries as to the navigation of WSRB website, hydrant information requests, and field inspections.
  • Provides assistance in the completion of field inspection applications as necessary for the Field Representatives.
  • Maintains a monthly record of Product Solutions calls and emails for WSRB database.
  • Transfers incoming telephone calls to various WSRB personnel as needed.
  • Provides requested updates to the Senior Product Specialist.

Additional Responsibilities: 

  • Attends regular meetings within the Product Solutions Department.
  • Maintains a good understanding of rating Rule 85 and The General Basic Schedule.
  • Complies with departmental and WSRB policies and procedures.
  • Other projects and duties as assigned.

Knowledge, Skills, Education, and Experience: 

  • 2-3 years of customer service experience.
  • Good knowledge of Microsoft Office software (Word, Excel, PowerPoint)
  • Strong interpersonal communication skills.
  • Excellent oral and written communication skills.

Internal/External Contacts: 

Daily contact with Product Solutions Department, as well as other internal department personnel and management at WSRB. Daily contact with customers, insurance personnel, and/or vendors.
 

Working Conditions: 

  • Typical office working conditions.
  • Ability to use computer mouse and keyboard.
  • Ability to sit for long periods of time.
  • Repetitive use of hands required.

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