2025: A Year in Review | CEO Perspective

You rely on WSRB for accurate, timely, decision-ready data and information. This year, our action plans focused on improving your experience - faster turnarounds, stronger data, more reliable tools, and deeper customer insight.

Here are the highlights of what we delivered for you in 2025.

Inspection Services:

Your underwriting workflows depend on current, accurate loss costs produced by our Inspection Services team. In 2025, we increased our capacity to serve you and upgraded the Commercial Property Report (CPR) that provides detailed information about each property you are underwriting:

• Most inspections are completed within 35 days
• We can respond more quickly when you need a rush
• Inspectors have more time to address complex questions and review details that matter to you

Additionally, we released an updated Commercial Property Report (CPR), rebuilt with improved layout, richer data fields (like BCEGS® scores and current loss costs), cleaner presentation of occupancy, construction, and protection details, plus direct links to mapped locations and county assessor data.

Learn more about what has changed with the CPR.

With regained capacity, the team also began proactive building updates and advanced their professional training, all to strengthen the information you receive.

Public Protection:

You rely on WSRB Protection Classes, BCEGS, and community-level data to price risk and underwrite policies. This year, our Public Protection team worked with fire departments, water purveyors, and 911 call centers to evaluate the fire suppression capabilities of 136 fire districts across the state.

In 2025, we completed 136 PC evaluations and 57 BCEGS evaluations.

We also updated critical statewide datasets, including:

• Over 150 fire station records
• Nearly 190 boundary adjustments
• More than 1,500 newly added hydrants

These updates help ensure that the PC and BCEGS data you rely on reflects real-world conditions as they change.

Innovation:

The Innovation Team has one goal: to build useful tools and processes that make your work easier.

Key customer-driven achievements in 2025 included:

• Launch of SlopeScout, a patent-pending state-of-the-art 360-degree elevation analysis tool, included in your subscription
• A new address-cleaning script that dramatically speeds up book-of-business processing
• More face-to-face customer engagement, bringing back insights from Subscribers and agents that directly shaped new product development
• Increased API adoption, integrating WSRB data more directly into your systems so you can work faster and with fewer manual steps

Learn more about SlopeScout.

Technology Solutions:

You expect reliability, speed, and stability from our tools. In 2025, Technology Solutions delivered improvements across software development, GIS and DevOps to strengthen your day-to-day experience.

Development

• Migrated to new standalone GIS servers, improving uptime reliability and reducing potential failures
• Centralized configuration to improve efficiency and prevent disruptions
• Built the first phase of the new commercial building Inspection Capture Application, designed directly from inspector and customer feedback

GIS

• Upgraded to ArcGIS 11.3, modernizing the mapping foundation behind our tools
• Improved monitoring and month-end updates to reduce service interruptions
• Enhanced WSRB Protection Class calculations through richer GIS data

DevOps

• Implemented a modern, tested, technical disaster recovery system to ensure faster restoration following any major disaster
• Introduced Infrastructure as Code (IaC), reducing errors and improving transparency
• Streamlined cloud usage to support sustainable long-term performance

Together, these upgrades resulted in 99.79% uptime, and tools that respond the moment you need them.

Information Security:

Protecting your data and ours is a top priority. This year, our InfoSec team tightened access controls across our systems and enhanced safeguards to keep your information secure without adding friction to your workflow.

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Please let us know how we can serve you better. Your needs drive our work, and your feedback shapes our future. We’re excited for what we’ll build together in 2026.