--- title: WSRB - Endpoint Supervisor description: Apply to join our team today. --- [![Go to WSRB](https://www1.wsrb.com/hs-fs/hubfs/images/logos/wsrb-logo-white.png?width=120&height=20&name=wsrb-logo-white.png "Go to WSRB")](https://www1.wsrb.com/) [![Go to BuildingMetrix](https://www1.wsrb.com/hs-fs/hubfs/buildingmetrix/logo/inactive-BMI-1.png?width=140&height=23&name=inactive-BMI-1.png "Go to BuildingMetrix")](https://www.buildingmetrix.com/) [![Washington Surveying & Rating Bureau logo](https://www1.wsrb.com/hs-fs/hubfs/images/logos/wsrb-horiz-logo-rgb.png?width=150&height=51&name=wsrb-horiz-logo-rgb.png "Washington Surveying & Rating Bureau logo")](https://www1.wsrb.com/) [![CREATE AN ACCOUNT](https://no-cache.hubspot.com/cta/default/2459360/aa915923-2069-489f-ac4c-7946d6a68368.png)](https://cta-redirect.hubspot.com/cta/redirect/2459360/aa915923-2069-489f-ac4c-7946d6a68368) [![LOG IN](https://no-cache.hubspot.com/cta/default/2459360/04bb3ea0-778f-4261-b716-8cb51be8b93c.png)](https://cta-redirect.hubspot.com/cta/redirect/2459360/04bb3ea0-778f-4261-b716-8cb51be8b93c) ** ** ** #### [About the Company](https://www1.wsrb.com/about) Who we are and how we serve insurers, agents, and Washington state residents.   #### [CEO Perspective](https://www1.wsrb.com/ceo-perspective-wsrb) Engaging thought leadership on key insurance industry issues from our CEO.  #### [Meet the Team](https://www1.wsrb.com/meet-the-team) Get to know the team behind WSRB’s trusted data and excellent customer service.  #### [Careers](https://www1.wsrb.com/careers) Learn about the benefits of working at WSRB and apply for open positions.   #### [Underwriting Property](https://www1.wsrb.com/resources/underwriting-property-risks) A guide to key risks in Washington state: fire and earthquakes. --- #### [Video Hub](https://www1.wsrb.com/video) Expert webinars, timely discussions, and in-depth conversations with industry leaders..  #### [Commercial Property](https://www1.wsrb.com/risk-assessment-guide) Information on loss costs, policy rating, and assessment tools.   --- #### [Industry Toolkit](https://www1.wsrb.com/resources/industry-toolkit) Links to help you work smarter and serve your customers.   #### [Protection Classes](https://www1.wsrb.com/resources/public-protection) The evaluation process explained from start to finish. --- #### [WSRB Blog](https://www1.wsrb.com/blog) News on emerging risks as well as our latest products.  #### [Library](https://www1.wsrb.com/library) In-depth content on essential insurance topics. --- #### [InsuranceEDGE](https://www1.wsrb.com/insuranceedge) Weekly newsletter covering the P/C industry, curated by our experts.    [![WSRB-Horiz_Logo_RGB](https://www1.wsrb.com/hs-fs/hubfs/images/logos/WSRB-Horiz_Logo_RGB.png?width=150&height=51&name=WSRB-Horiz_Logo_RGB.png "WSRB-Horiz_Logo_RGB")](https://www1.wsrb.com/) [![CREATE AN ACCOUNT](https://no-cache.hubspot.com/cta/default/2459360/aa915923-2069-489f-ac4c-7946d6a68368.png)](https://cta-redirect.hubspot.com/cta/redirect/2459360/aa915923-2069-489f-ac4c-7946d6a68368) [![LOG IN](https://no-cache.hubspot.com/cta/default/2459360/04bb3ea0-778f-4261-b716-8cb51be8b93c.png)](https://cta-redirect.hubspot.com/cta/redirect/2459360/04bb3ea0-778f-4261-b716-8cb51be8b93c) ** ** ** #### [About the Company](https://www1.wsrb.com/about) Who we are and how we serve insurers, agents, and Washington state residents.  #### [CEO Perspective](https://www1.wsrb.com/ceo-perspective-wsrb) Engaging thought leadership on key insurance industry issues from our CEO.  #### [Meet the Team](https://www1.wsrb.com/meet-the-team) Get to know the team behind WSRB’s trusted data and excellent customer service.  #### [Careers](https://www1.wsrb.com/careers) Learn about the benefits of working at WSRB and apply for open positions.   #### [Underwriting Property](https://www1.wsrb.com/resources/underwriting-property-risks) A guide to key risks in Washington state: fire, wildfire, and earthquakes. --- #### [Video Hub](https://www1.wsrb.com/video) Expert webinars, timely discussions, and in-depth conversations with industry leaders..  #### [Commercial Property](https://www1.wsrb.com/risk-assessment-guide) Information on loss costs, policy rating, and assessment tools.   --- #### [Industry Toolkit](https://www1.wsrb.com/resources/industry-toolkit) Links to help you work smarter and serve your customers.   #### [Protection Classes](https://www1.wsrb.com/resources/public-protection) The evaluation process explained from start to finish. --- #### [WSRB Blog](https://www1.wsrb.com/blog) News on emerging risks as well as our latest products.  #### [Library](https://www1.wsrb.com/library) In-depth content on essential insurance topics. --- #### [InsuranceEDGE](https://www1.wsrb.com/insuranceedge) Weekly newsletter covering the P/C industry, curated by our experts.  Search **Search filters** Website pages Blog posts Help Center articles Include results from BuildingMetrix.com [![wsrb_white-logo](https://www1.wsrb.com/hs-fs/hubfs/wsrb_white-logo.png?width=100&height=17&name=wsrb_white-logo.png "wsrb_white-logo")](https://www1.wsrb.com/) ** ** ## Endpoint Supervisor This is a working supervisor position focused on providing guidance to the Endpoint Administrators and providing first-level support to our users by assisting in problem resolution and endpoint administration, hardware needs, security practices, and other IT needs. [Apply on Indeed](https://www.indeed.com/jobs?q=Endpoint+Supervisor&l=Seattle%2C+WA&from=searchOnHP&vjk=4e2a6ead5940aeb3) ### Essential Functions: - Supervise a small team that is responsible for help desk, cloud-based phone system, Active Directory and Entra ID, onboarding and offboarding, AV for in-person, off-site and hybrid meetings, general user management, software and hardware provisioning, implementation of security measures, and other IT duties in a mostly remote workplace. - Help administer Windows OS (Windows 11) and Microsoft 365 environment, including Teams, Outlook, SharePoint, OneDrive, and more. - Create and edit scripts in PowerShell to assist with software install/uninstall - Provide guidance and support for the Endpoint Administrators prioritizing and problem-solving tickets. - Assist with and oversee ordering and preparing new/used cloud endpoints, laptops, tablets and other hardware for use following the company’s deployment standards. - Management of IT inventory and associated maintenance. - Remotely troubleshoot home office printers, and other peripherals. - Escalate end-user permission requests using defined approval workflows. - Escalate non-endpoint related support requests to other teams. - Manage company’s official Software Library. - Use internal ticket management solution to document and record all support requests, change requests, and incidents. - Assist with transport, setup, and use of Audio + Video equipment for in-person, off-site and hybrid meetings. - Oversee cross-training, professional development, documentation, and process improvement to ensure we have a well-equipped Endpoint team that can support one another. - Work in an Agile environment, with teams using both Kanban and Scrum methodologies to collaborate. - Work closely with other teams to complete company and department initiatives, administer budgets and maintain a roadmap to enable the team to succeed. - Help manage IT-related vendor relationships. - Ensure we have excellent help desk customer service. - Demonstrate and foster the WSRB Core Values (leadership, integrity, customer focus, and innovation) and Culture (including collaboration, transparent communication, honoring commitments, recognizing problem-solving and a take-action mentality, combining hard work with liberal doses of fun). ### Supervisory Responsibility: - Supervise Endpoint Administrators - At least monthly 1:1s with staff - Provide metrics to staff and leadership - Facilitate professional development ### Additional Responsibilities: - Attends regular meetings within the Technology Solutions department - Provides information to employees via video calls, audio calls, email, and IM - Complies with company-wide policies + IT standards and procedures - Other projects and duties as assigned  ### Knowledge, Skills, Education and Experience:  - 2+ years in IT management or similar - 5+ years of IT experience - Microsoft 365 Certified: Fundamentals highly preferred - Microsoft Modern Desktop Associate preferred - CompTIA A+ & CompTIA Security+ preferred - 1-2 years of IT support for a 50+ employee company preferred - Experience working in a mostly remote environment - Help desk software and processes, user management, software, and hardware provisioning for a remote workforce - Agile methodologies - Microsoft InTune - Microsoft 365 - Windows OS/Windows 11 desktop - Powershell - Cloud-based phone systems a plus - Jira Service Management a plus - Excellent written and verbal communication skills - Ability to work from home - Ability to travel in the greater Seattle area to service or exchange hardware, and to meet with department and company for team building events as needed - Ability to occasionally work nights and weekends - Ability to lift heavy packages (50 lbs) ### Internal / External Contacts: - Daily contact with internal department personnel - Frequent contact with all levels of management at WSRB - Occasional contact with vendors and external customers ### Working Environment:  - Typical remote working conditions - Ability to travel to on-site locations when needed, and bring AV or other equipment to event locations and staff - Ability to use computer, mouse, and keyboard - Ability to sit for extended periods of time - Repetitive use of hands required ####  Salary Range:    $87,432.00 - $139,981.00 per year #### Job Type: Full-time #### Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Flexible schedule - Flexible spending account - Health insurance - Life insurance - Paid time off - Vision insurance [Apply on Indeed](https://www.indeed.com/jobs?q=Endpoint+Supervisor&l=Seattle%2C+WA&from=searchOnHP&vjk=4e2a6ead5940aeb3) ![Washington Surveying & Rating Bureau logo](https://www1.wsrb.com/hs-fs/hubfs/wsrb_white-logo.png?width=200&height=34&name=wsrb_white-logo.png "Washington Surveying & Rating Bureau logo") Phone: 206-217-0101 Hours: 7:30 AM - 4:00 PM   [Site Map](https://www1.wsrb.com/vis-sitemap) COMPANY RESOURCES FROM OUR BLOG Copyright © 1911 – 2026 WSRB. 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