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About the Company 

Who we are and how we serve insurers, agents and Washington state residents  

CEO Perspective

Engaging thought leadership on key insurance industry issues from our CEO 

Meet the Team

Get to know the team behind WSRB’s trusted data and excellent customer service 


Learn about the benefits of working at WSRB and apply for open positions  

Underwriting Property

A guide to key risks in Washington state: fire, wildfire and earthquakes.

Help Center

Self-serve articles on how to use our products. Available 24/7. 

Commercial Property

Information on Loss Costs, policy rating and assessment tools 

Industry Toolkit

Links to help you work smarter and serve your customers.  

Protection Classes

The evaluation process explained from start to finish.


News on emerging risks as well as our latest products. 


In-depth content on essential insurance topics.


Weekly newsletter covering the P&C industry, curated by our experts. 


Innovations to Improve Your Customer Experience

June 30, 2020

At WSRB, we believe one of our most important functions is to make your job easier, and we had that goal top of mind when we refreshed our website. The site's updated look is just one part of the re-design, so we'd like to point out a few special features that can save you time. And, we want to tell you about a new way to share your feedback with us so we can keep improving.

More useful information

In addition to making our website easier to navigate, we created new content you can share with customers or use to enhance your underwriting skills.

For agents to share with your customers

  • Our page for insurance consumers succinctly explains WSRB's Protection Classes (PC) and provides the best way for customers to learn more about their property's PC: calling our friendly, knowledgeable customer service team at 206-217-0101.
  • Our page for building owners describes what our commercial property analysts will do and ask for during an inspection. Share this page with building owners and encourage them to share it with tenants to improve the inspection process for everyone.

For underwriters to enhance your knowledge

  • A guide to underwriting key property risks in Washington state: fire, wildfire and earthquake.
  • An in-depth look at commercial property risk assessment, covering everything from automatic fire sprinkler systems to construction classes.
  • An informative page for building owners that describes what will happen during an inspection. When you submit an inspection request, share this page with the agent or directly with the property owner.

For fire-service professionals

  • An overview of the Protection Class evaluation process and an in-depth look at the process to help you understand how it works and how to prepare.   
  • Plus, a page you can share with community officials, such as water purveyors and building code officials, so they understand who we are and why we're asking them for information.

An easy way to find what you need

We also added a feature that we think you'll love: a search function that covers our website, blog and Help Center. To try it, click on the magnifying glass icon next to the login button on any page.

WSRB global search function

You'll see a box. Enter any search string you like.

WSRB global search for rcp code

You'll instantly see useful results.

WSRB global search results for rcp code

Click through to the content you want to explore and get the answers you need. 

Help us serve you better

What do you think of these new website features? We'd love to hear your thoughts on the site as well as answers to these questions:

  • What do you think of our new tools to assess wildfire and earthquake property risk? 
  • What new tools can we develop for you?
  • What features would you like to see in the Subscriber Solutions part of our website? (That is, the part of our site where you login to look up Protection Classes and Loss Costs as well as view commercial property reports and request inspections.)

Tell us what you think in our new feedback form. We'll read every response and reach out to you if we have follow-up questions. Your input will help us find new ways to serve you.

Sandra Bird is WSRB's Vice President, Marketing & Customer Experience. She has more than 30 years experience in marketing and sales, with a consistent record of top performance. She excels at conceptualizing, developing and launching high-impact marketing and sales strategies for diverse segments, industries and audiences.



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