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Introducing 2 New Ways We Can Help You

Posted by Sandra Bird on June 11, 2019

We are always striving to improve your experience as a WSRB customer. In survey after survey, you’ve told us how helpful our customer service team is, but we want to do more. And, as technology advances, we’re committed to leveraging the right tools to help you. 

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Topics: Subscriber Services

Protection Class Updates

Posted by Robert Ferrell on February 19, 2019

Providing our Subscribers with the best possible information and data to evaluate risk is our mission. We are constantly searching for new sources of information and, as technology and the world change, we must adapt and evolve to ensure you have the appropriate data. As we evaluated our Public Protection and Building Code Effectiveness Grading Schedule (BCEGS) Classification Manual, we noted that revisions were needed to accommodate the advances in fire protection methodologies and services.

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Topics: BCEGS, PropertyEDGE™, Protection, Protection class, fire protection classes, Subscriber Services

Creating Raving Customers (A Zappos Case Study)

Posted by Sandra Bird on November 27, 2018

It doesn’t happen often and when it does, I’m shocked. Giddy, even. I went from reluctant customer to raving fan after my first Zappos experience. How did this happen? Even more importantly, how can you make sure it happens to your customers? My journey may provide some lessons.

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Topics: Subscriber Services

We Asked, You Answered: Subscriber Survey Results

Posted by Kelly Chapman on July 25, 2017

At WSRB, our priority is to provide you with the information and data you need to excel in your work. We know there is much to learn about your evolving needs, so we went directly to the source — you! — to understand how we can provide more value to you.

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Topics: Subscriber Services

WSRB Subscriber Services: Customer Service

Posted by WSRB on July 3, 2013

At WSRB, we pride ourselves on our customer service. Any time you have a question or concern, you can call us and speak to an actual person, not an automated system.

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Topics: Subscriber Services

So What is Public Protection?

Posted by Robert Ferrell on June 12, 2013

Public fire protection is a concept almost as old as civilization itself. After a catastrophic fire in 64 A.D., Emperor Nero ordered Rome to be rebuilt using passive fire protection methods. The Middle Ages saw the first fire safety laws and building codes, and by the 1950s, fire protection emerged as its own profession.

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Topics: BCEGS, Insurance underwriting, Protection class, insurance, Subscriber Services

WSRB Subscriber Services: BCEGS

Posted by WSRB on May 29, 2013

The BCEGS (Building Code Effectiveness Grading Schedule) offers a valuable glimpse of a community’s protection capability. BCEGS rates are based on the building codes that a community has adopted and the enforcement of those codes. They particularly emphasize codes associated with natural disaster preparedness.

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Topics: BCEGS, insurance, Subscriber Services

WSRB Subscriber Services: Automatic Sprinkler Reports

Posted by WSRB on May 8, 2013

A WSRB inspector checks pipes

At WSRB, we evaluate automatic fire sprinkler systems for fire insurance rate credit, in accordance with our filed rating schedule. Our inspectors evaluate the effectiveness of these systems based on whether the design is appropriate for the current occupancy, if the system is installed and maintained properly and if it meets code requirements.

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Topics: Automatic sprinkler systems, Insurance underwriting, Subscriber Services

WSRB Subscriber Services: Commercial Property Inspections

Posted by WSRB on May 1, 2013

A WSRB inspector visits a building to assess risk

WSRB offers Commercial Property Inspections and accompanying reports to all of our Subscribers at no additional cost. There is no limit to the number of inspections you can order, and you will never be charged additional fees for ordering more inspections.

These reports include a physical inspection of the property, specific or class-rated loss costs (as appropriate), a diagram of the property including distance to exposing buildings and hydrant locations, photos of the building as well as exposing buildings and hazards found, and a premises report detailing any conditions found by the inspector that may be of concern.

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Topics: loss cost, property risk inspections, insurance, Subscriber Services

You Spoke and We Listened

Posted by WSRB on August 16, 2012

Over the first week of August, WSRB conducted a survey of you, our customers, to see how we were doing meeting your needs.  We received 198 responses, and we want to thank everyone who participated for their candor and help. The survey was composed of 11 multiple choice questions and a comment section. Next week, we will post some of the comments, discuss the common themes and let you know how we plan to address your concerns. For now, here are your responses to our questions. Thanks again for your participation.

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Topics: Subscriber Services