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Introducing 2 New Ways We Can Help You

Posted by Sandra Bird on June 11, 2019

We are always striving to improve your experience as a WSRB customer. In survey after survey, you’ve told us how helpful our customer service team is, but we want to do more. And, as technology advances, we’re committed to leveraging the right tools to help you. 

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Topics: Subscriber Services

Protection Class Updates

Posted by Robert Ferrell on February 19, 2019

Providing our Subscribers with the best possible information and data to evaluate risk is our mission. We are constantly searching for new sources of information and, as technology and the world change, we must adapt and evolve to ensure you have the appropriate data. As we evaluated our Public Protection and Building Code Effectiveness Grading Schedule (BCEGS) Classification Manual, we noted that revisions were needed to accommodate the advances in fire protection methodologies and services.

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Topics: BCEGS, PropertyEDGE™, PROTECTION, Protection class, fire protection classes, Subscriber Services

Creating Raving Customers (A Zappos Case Study)

Posted by Sandra Bird on November 27, 2018

It doesn’t happen often and when it does, I’m shocked. Giddy, even. I went from reluctant customer to raving fan after my first Zappos experience. How did this happen? Even more importantly, how can you make sure it happens to your customers? My journey may provide some lessons.

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Topics: Subscriber Services

The Information You Need

Posted by Kelly Chapman on July 25, 2017

At WSRB, our priority is to provide you with the information and data you need to excel in your work. We know there is much to learn about your evolving needs, so we went directly to the source—you!—to understand how we can provide more value to you.

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Topics: Subscriber Services

Handy Tips for Using PROTECTION and PropertyEDGE™

Posted by WSRB on November 20, 2014

If you are a WSRB Subscriber, you probably use PROTECTION or PropertyEDGE™, our two programs for finding Protection Class (PC) information and other data in Washington State and beyond.

Although our GIS department is constantly updating these map-based systems, you still may occasionally come across a property that doesn’t show up. Over the years, our Customer Service team has developed some tricks of the trade that we’d love to share to make your job easier:

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Topics: Insurance underwriting, property rating, PropertyEDGE™, Protection class, rating bureau, GIS Mapping, Subscriber Services, Home Fire Protection

Additions to Protection Class 9 Criteria Coming Soon

Posted by WSRB on September 30, 2014

The Washington Surveying and Rating Bureau (WSRB) is revising some Protection Classes in Washington State to more accurately classify fire protection capabilities that reduce fire loss.

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Topics: Insurance underwriting, property rating, Protection class, rating bureau, Subscriber Services

Tracy's Thoughts: Vendors and Conventions

Posted by WSRB on July 8, 2014

 

Subscriber Services Manager Tracy Skinner at the PIA Oregon Agents Expo

 

Throughout my career I’ve attended a good number of conventions and other meetings as a vendor. I set up my booth and talk about WSRB and other topics like golf. OK, mostly golf.

I like to wander about from time to time because I am curious and my feet hurt if I stand still too long. Every show I learn something new on how to display, how to talk to folks, and generally how to do a better job. The best part of a show is seeing old friends, talking about what we can do and seeing the strength of the insurance agent. If you are an agent at a trade show, the basics do not change.

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Topics: rating bureau, insurance, Subscriber Services, SWAG, Hazards

WSRB Subscriber Services - Customer Service

Posted by WSRB on July 3, 2013

At WSRB, we pride ourselves on our customer service. Any time you have a question or concern, you can call us and speak to an actual person, not an automated system.

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Topics: loss cost, property rating, Protection class, GIS Mapping, Subscriber Services

So What is Public Protection?

Posted by Robert Ferrell on June 12, 2013

Public fire protection is a concept almost as old as civilization itself. After a catastrophic fire in 64 A.D., Emperor Nero ordered Rome to be rebuilt using passive fire protection methods. The Middle Ages saw the first fire safety laws and building codes, and by the 1950s, fire protection emerged as its own profession.

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Topics: BCEGS, Insurance underwriting, Protection class, GIS Mapping, insurance, Subscriber Services

WSRB Subscriber Services - BCEGS

Posted by WSRB on May 29, 2013

BCEGS (Building Code Effectiveness Grading Schedule) offer a valuable glimpse of a community’s protection capability. BCEGS rates are based on the building codes that a community has adopted and the enforcement of those codes. They particularly emphasize codes associated with natural disaster preparedness.

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Topics: BCEGS, Insurance underwriting, Property and Casualty Loss Control, Protection class, GIS Mapping, insurance, Subscriber Services, Home Fire Protection